SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy Wigs Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wigsgf.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good Wick
Fast delivery, Great communication & Good quality. Will be ordering again!
good hair for good price! the shipping was fast and the communication with the vendor was so nice.
The hair is so soft and the lace is perfect can’t wait to order more !
Hair has a pretty wave really soft and it doesn’t smell it’s true to length! Good hair overall will recommend and will be buying again.
My favorite
Love the hair, it’s very soft. Very faint smell. I ordered sometime at the begging of the week and got it within 7 business days.
Great hair comes as described, fantastic customer service, fully recommend.
I love it! Definitely purchasing from this vendor again!
This hair is amazingly soft ! The texture is beautiful so far so good ! The hair came fast
One of the most beautiful wigs as the shipping and delivery is very fast. Amazing store I recommend
Beautiful hair and fast shipping . Very soft and bouncy. Buy y’all wigs here girls !!
3rd time ordering this unit. So soft and beautiful. A++ Seller and great communications. You have to buy this hair.
Second time ordering the hair and I honestly love it could be thicker is my only complaint but this is the best affordable wig
I ordered a 16 inch 13x4 lace wig. I love this hair so much. It is extremely soft, it doesn't shed. The lace is thin and plucked a little. Shipping was super fast and the wig itself fits perfectly. Definitely recommend this hair.
Fast shipping, great communication! Will definitely order again
I loved this hair, my stylist got it melted to my scalpppp honey lol, definitely would buy from this vendor again!
The hair is very soft,this is my 4th time ordering best hair plug on here
The hair is very soft . Easy to install for people like me who doesn't know a lot. Highly recommended
This Hair Is Amazing, came Fast, & Very Soft & The Customer Service Is Wonderful! I Will Be Buying From Here Again!
4th time ordering, love this hair
Quality hair! Received in good time, no shedding will reorder
The hair is wonderful... nice soft hair
First pic is how the ghost came and the rest are after adding color to it. Love the wig, minimal shedding. Definitely recommend!
3rd Time ordering Hair! Really Good Quality , took 1 week for delivery.
Don’t look 26” but IT’S REAL SOFT , I love it
Well received, fast! Beautiful locks.
Great hair . Thanks for shipping & communication
Love this hair, doesn’t shed and was easy to customize. The frontal allows the hair to fall down easily onto your head. Definitely making another purchase !
Love this hair. It’s soft and doesn’t tangle easily. True to length. I bleached the knots but the hair comes pre plucked already. I would purchase from here again.
Have not used yet, but very happy with the packaging, and wig. I disbuted the length as it stated 16, and on the box 16. I had ordeded 18, but I messaged the store and they advised me to measure the hair and it was in fact 18in. Also the wig arrived in 12 days very quick.
Very accurate to the picture ladies cop up!!!
This wig is beyond words ladies make your perch!!!
very nice hair love it
Very happy with this purchase. Wig excellent quality. Can’t wait to order more from Ailbele hair! Seller communication is also so fast and helpful. Shipping took less than three days. 10/10 would recommend!
It’s a good wig. Would recommend
hair came super quick! soft, packaging was great.they even sent a free mask. Thank you