SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy Wigs Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wigsgf.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this wig i love the vendor all they wigs from rulinda is very good quality hair
Normally I get lashes, wig cap and clips but this order I just got a wig cap disappointed. The hair is great as usual!
It just came and i love it as usual. Not the first time ordering and Ive never been dissapointed so far
the hair is so NICE and SOFT, i can’t believe it. i will be ordering from them all the time from now onwards.
Just like pictures, soft, no smell. 2nd time buying. Love it. I was definitely sad when they didn’t have a longer length for purchase
I love this hair. I will be ordering for this hair company again. I will be doing a hair review on this hair on my YouTube channel go check it out. @ Lil Twin Channel
Beautiful. I bleached the knots and added some curling gel. I got sooo many compliments. My fave hair vendor!
This unit is by far the best that I've gotten in a long time.....I took off my good hat to slay this one and baby let me tell you....it was soft bouncy no smell and tangle free....it's a must you grab this one
Thank you so much for this beautiful wig. I will purchase again from you
Love The Hair It’s Just Sheds A lot But I Love The Curl Pattern And Texture !!! I’ve Had So Many Compliments.
Hair is absolutely gorgeous love it and came very fast
I love this , so good, and so long , only thing is that it has a slight smell but that’s minor and it comes preplucked with baby hairs
Received the hair earlier than expected! This is my second time ordering from this company & I can honestly say they haven’t failed me either times. I got a 14in, very true to length, a little shedding bit that is to be expected with everyday wear. Most definitely ordering from them again!
I love this hair
Just got my wig Rorschach I am co washing it will put up picts and reviews later.! This far the wig is nice.
Beautiful wig!!!! loveeeeee it!
I’m so in luv with my wig! I can’t wait to install it. More pics coming soon
Seller communicated well, due to this corona virus going around I was worried it wasn’t going to come in on time, but it did. Very pleased with the hair.
Good quality and I love it
I absolutely loveee the hair! Vendor is amazing...
Yeees very happy ! It came and looks great
I've purchased this one before, very nice quality
Wig came quickly despite the containment store listening and who informs and reassures on everything I wash it is at the top
The wig is really beautiful, identical to the photo and very soft to the touch
Love it just like the picture
Very satisfied and the wig very soft and I can’t wait to install it I’m excited ...
Hair is true to the length . No smell . Very happy with the end result. Shipping took a lil longer than expected but it was due to the covivid 19.
The wig was really cute , I thought the curls was gonna be off but you just gotta wet it real good I guess lol , but I got a 12 inch . & yeah
The hair is great ! True length (24”) have been using Aussie curling mouse and eco coconut gel to maintain. Seller communication was fabulous & reassuring. Will be ordering from them again