SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy Wigs Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wigsgf.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just installed the hair. It came out really nice. The hair looks very nice. The length is correct to 8 inch. Really love this blonde straight bob wig. Will update after a month and give an honest review.
I'm so in love with this hair. will most definitely be ordering 5 more wigs in the nexts 2 weeks. I'm telling everyone I know hey you hair from here. And let me not forget to mention the customer service was amazing, Thank you again.
this is one of the best store in ali so far the hair is 100% human hair very soft and nice good looking seller communicate constantly very nice seller, buy from this seller friends they sell d best i bought 2 hairs already i will definitely buy again i love my hair
I’m super excited about this wig.What I saw is what I got?im literally surprised and happy at the same time .Thank you so so much.You guys are amazing and I’m definitely ordering for more
I pre washed and played with this hair running my fingers through it multiple times and it was little to no shedding! Highly recommend and also very affordable! and the store if very kind and communicates great!
Love love loooove!!!!! It's a must buy. The store was easy to communicate with. The hair is soooo soft!! Will buy in another style. Shipping was very quick.
Shipping was so fast and the communication with the store was amazing! I got 12 inch and it is true to length. When I ran my hands through the hair I didn’t get any strands and I did it 3 times so that’s definitely a plus! I love that it has 3 clips. I will be dying this wig so I will upload more pics once that is done. Thank you
I loooove this hair I love my wig I colored it orange... (wig came in 5 days)adore sunrise orange and orange blaze the color took so good in 7 mins thank you so much
This wig is too cute! I love how thick and full the wig is , it dyed really well , I will be buying again soon and have put a few people on! (: I am satisfied with my order, also it does have a smell to it but a simple co-wash kills it had a few shedding but nothing too bad!! I love it and it's price!
This hair feels so soft and it took to the colors amazing my client loved it! Barely any shedding a at all and the lace just melts in the skin( if installed correctly.
I loveee the hair! It's full and soft, the parting space is amazing, and the shipping was fairly fast. Good communication with store and I can't wait to dye it! Dark skin girls don't be afraid to do blonde!!
This hair is exactly like the photo. It hasn’t shed after I toned and styled it. at all it very soft and thick. The shipping was very quick. The customer service was also very good.
Absolutely love this wig. I will be shopping again. The customer service is great they changed my address as soon as I asked. I got minimal shedding. I colored my wig, then bleached it, and colored it again. It was still nice and shiny.
I truly love my wig it took the color really well it shedding some but it feels really good I will definitely shop with them again thanks
Came very quick
I love this wig i dye it lavender and it came out really well will be ordering another soon here some pictures
hair so soft I like it will order more again
Take dye very well, I love this wig so much!!
Best hair ever very soft ! And takes heat and colors well
Wig came fast will give a better update once install
The wig came fast and everything about it was great. I'm definitely buying it again.it colors wounderful ❤️‼️
Very soft and beautiful, shipping fast, dyed my hair 3 different time and it's still beautiful.
Absolutely love it, I toned it with purple shampoo mixed with white shampoo !!
This hair is exactly like the photo. It hasn't shed after I toned and styled it. at all it very soft and thick. The shipping was very quick. The customer service was also very good.
haven't installed yet but I love it the packaging was pretty too!
I've purchased a few wigs from this store before and every time I am satisfied with the quality for what I pay! the hair is very soft and is easily workable as well. I wouldn't go so far as to say it's the best quality hair or lace out there, but its undeniably a great choice.
I absolutely love this hair and working with the store. Communication is always a A1, shipping is very fast, and the units are always great quality
I was beyond satisfied with the hair! Would definitely buy again.
I love this bob! I dyed it ash blonde. Doesn't shed much. Super soft. Flowy. Didn't have to cut it.
The hair cannot be dyed as described. Would not recommend however the only way to receive a refund was to give 5 stars in exchange.
the hair is great with no shedding and it’s very soft ! also the shipping was very fast
It’s a really nice wig
i LOVEEE this hair. It came in quick, very soft, & looks soo good on me. I'm happy I decided to step out of my comfort zone & try something new :)
I'm so so sooo happy with this wig it is very good quality and the shipment was so very fast to the netherlands only 5 days! I already ordered a second wig because iam so happy with it compliments to the store thank you so much!!
Purchased a 10 inch wig, No smell, fits my head with adjustable straps and came within 4 days. The customer service rep answered all my questions. I would order again next time a 12 inch wig..I’m going to dye it shape it and do a follow up