SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gflashy Wigs Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://wigsgf.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice wig
The hair has a very good density 150%, the wig is very well made. Very little hair loss, no smell upon arrival. The length is very good, very generous for 12 inches. I recommend you. Pre-customized arrival.
The order arrived perfectly . Very fast shipping around 5 days to arrive in Ireland. Seller communication was excellent . Great quality hair .
Love this hair!! This is my second order. Great quality. Shipped immediately! Got here within a few days
WOW! Hair arrived super fast! I ordered three days ago and literally here first thing in the morning via FedEx. Texture is just as described and density appears to be more than 150% which I am more than happy with. Pre-plucked with baby hairs but will need to bleach knots if you are a stickler for a perfect hairline. Would highly recommend for the most natural look. Will post results after a wash, install and styling.
True to length and v good quality hair. Lace is a good colour too, I don't even have to bleach it!
This wig is true to length and took to heat very well. Super excited to wear it! Seller is very attentive and delivery was super fast. Love it
I’m inlove with this hair
very beautiful. Hairline is perfectly plucked. can't wait to try it on. Received in less than a week.
I am very pleased with the customer service. I was constantly updated about my parcel despite the covid-19.
I love the hair. It's nice and soft and barely any shedding. The store communication was great. Seller kept me updated on my order and always replied back and answered any questions I had. Shipping was fast and I got my hair in time. I'm very happy with my purchase.
I love hair it so beautiful
love love that's all I can say no shreading
The hair feels soft and silky. Very beautiful and I can't wait to install it. I recommend the store. The shipping was very fast.. it came before the time less than two weeks of order.
Beautiful and full my mom loves it
Fast shipping. Very pretty. The color was natural and had hints of red undertones. Very good as my daughter also has #2 hair color with reddish tones. Looked like 2/3 c hair with a blow out. Nice length. Great thickness. True to length.
The length of the hair is amazing, it’s very full and the store is very responsive.
Looks and feels great. Thank you for the mask as well. Much appreciated.
I'm in love with this just as describe
beautiful hair . the hairline is pre plucked. it's unreal how flawless the hairline is. the best I've had hands down. it's full, and came with a really strong smell. you'll have to soak it in a nice smelling shampoo for some hours to get rid of the smell. it doesn't go away easily, but it reduces it. no gifts, but the hair is great.
This hair is so soft it looks like my real 10/10‼️ hair it's ✨✨✨
Supplied in 6 days, top hair quality!
Wig beautiful, good hair
Thank you very much nothing to say is good work Kisses:
I love this beautiful hair,
VERY FULL UNIT. It had quite a strong smell though, even after shampooing. but the hair is very full, just perfect.
very beautiful wig. as perfect as pictures and description.
Perfectly matching the photo the hair is soft pleasant to touch the store at the top Thank you for the small gift
I love love this wig.
Thank you very much I didn’t think I would receive my hair so quick I really love it